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Current Job Opportunities

How To Apply

To apply for a position please send your resume and cover letter to careers@observint.com and include the position title in the subject line.

Technical Support Specialist

  • Company: Observint Technologies
  • Location: Austin, TX
  • Employment Type: Full Time

Overview

This position supports Supercircuits’ customers with the installation, initial configuration, set up and troubleshooting of security monitoring systems. This role provides support over the phone and through email or chat, but requires no travel to customer locations. This role is part of a larger technical support team and requires strong technical skills as defined below.

Primary Responsibilities

  • Answer inbound calls, emails, and chats from customers and support the following types of questions or issues:
    • Installation
    • Configuration/initial set up
    • General use & maintenance
    • Troubleshooting & failure diagnosis
    • Set up returns for equipment failures reasons
  • Document all customer interactions and the issue resolution process
  • Assist with enterprise IT needs
  • Test and diagnose product returned by customers
  • Execution of duties requires interface with a variety of computer applications and enterprise level telephony equipment. Managed Client Team

Job Requirements

  • Solid understanding of electronics and electrical components (prefer A+ certified)
  • Solid understanding of computer networking and network troubleshooting (prefer Network+, CCNP, or CCNA certified)
  • Experienced in the use of Windows based operating systems and business class applications
  • Ability to work individually with limited supervision as well as part of a team
  • Excellent oral communications skills with emphasis on positive customer interface during problem resolutions
  • Eager to learn video surveillance and networking equipment technology
  • Excellent interpersonal skills and ability to work collaboratively in a team environment.
  • Previous call center experience a plus
  • Fluent Spanish and English, both spoken and written is preferred

Compensation & Benefits

Salary is competitive and includes 401k, health, dental & vision plans, paid time off (vacation/personal) and paid holidays.

Inside Sales Representative

  • Company: Observint Technologies
  • Location: Austin, TX
  • Employment Type: Full Time

Overview

The Inside Sales Representative is responsible for selling our products & services through the achievement of opportunity-based sales quotas. The Inside Sales Representative will reach business targets through excellent telephone sales and communications skills. This individual will also develop his or her phone-based revenue generation through the creation of sales leads, consultative sales approach and establishment of ongoing rapport with existing and potential customers. Integrity, vision, and passion are essential for this role.

Primary Responsibilities

  • Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
  • Establishing rapport with clients
  • Asking questions to uncover clients' needs
  • Selling technology solutions that lead to long-term customer relationships
  • Closing deals/Sense of urgency
  • Delighting customers with world class 'after the sale' support
  • Multi-tasking in a team oriented environment
  • Where necessary, support marketing efforts such as trade shows, exhibits, and other events.
  • Make outbound follow-up calls to existing customers via telephone and e-mail cross-sell and up-sell.
  • Handle inbound, unsolicited prospect calls and convert them into sales.
  • Overcome objections of prospective customers.
  • Emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports.

Job Requirements

  • University or college degree in Business, Marketing, or an acceptable combination of education and experience.
  • 2 to 3 years of direct work experience in a sales or telesales capacity.
  • Demonstrated ability to convert prospects and close deals while maintaining established sales quotas.
  • Solid experience in opportunity qualification, pre-call planning, call control, account development, and time management.
  • Success in qualifying opportunities involving multiple key decision makers.
  • Strong knowledge of retail and/or wholesale sales principles, methods, practices, and techniques.
  • Strong problem identification and objection resolution skills.
  • Able to build and maintain lasting relationships with customers.
  • Exceptional verbal communication and presentation skills.
  • Excellent listening skills.
  • Strong written communication skills.
  • Self-motivated, with high energy and an engaging level of enthusiasm.
  • Able to perform basic calculations and mathematical figures.
  • Ability to occasionally travel and attend sales events or exhibits.
  • Ability to work individually and as part of a team.
  • High level of integrity and work ethic.
  • Experience with customer relationship management software.
  • Background in Software and IT hardware sales
  • MS Office skills preferred
  • Prior Military or Law Enforcement experience a plus but not required

Working Conditions

  • Some travel may be required.
  • Ability to attend and conduct presentations.
  • Manual dexterity required to use desktop computer and peripherals.
  • Overtime as required.

Compensation & Benefits

The targeted annual compensation for this position is commensurate with your experience. The compensation package has both base + commission elements, with no cap on commission so your compensation is limited only by your ability to sell.

Accounts Receivable Specialist

  • Company: Observint Technologies
  • Location: Austin, TX
  • Employment Type: Full Time

Overview

The Accounts Receivable Specialist position is responsible for the daily accounts receivable operations within the Accounting Department. This individual will also provide both external and internal customer support for accounts receivable related tasks. This role requires strong Excel skills as well as excellent customer support skills.

Primary Responsibilities

  • Daily interaction with customers (external) and sales staff (internal)
  • Verifying and releasing purchase orders
  • Processing customer credit applications
  • Review online credit applications submitted through Experian Credit Management tool; assess credit reports to set credit limits
  • Set up customer terms
  • Generate Invoices/Refunds
  • Prepare and deposit checks/cash on a daily basis
  • Aging Reports/Collections
  • Research customer account issues
  • Assist accounting on routine tasks
  • Answer phones and other routine administrative tasks as assigned
  • Backup for Fraud Review

Job Requirements

  • Courteous and professional demeanor with customers and internal sales team
  • Customer service experience
  • MS Office proficient (Word, Excel)
  • Well organized/Ability to focus
  • Detail oriented
  • Previous experience in an Accounts Receivable department desired
  • Assume initiative and work independently with minimal direction
  • Experience in a fast paced office environment

Compensation & Benefits

Salary is competitive and includes 401k, health, dental & vision plans, paid time off (vacation/personal) and paid holidays.

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